For many wholesalers and retailers, the computer companies they deal with are a burden. They know they need the software and hardare to run their business, but are constantly being told ‘no’ by their software vendor. They hear things such as…
- We don’t do that
- We can’t sell you that
- That costs extra
- We won’t fix that bug
- That’s not our problem, talk to your hardware provider
…and that is if you asked. When was the last time you asked MYOB to program in a new feature? or Microsoft to fix a bug? You would not waste your time because you already know the answer you will receive.
When our customers experience someone completely different, such as Univex, they begin realising that there is a better way. We don’t pass the buck to other vendors: we assume the problem is ours until all avenues have been explored. We fix the bugs, and we deliver features. A lot of them, every month, included in the support fees. Even when the problem isn’t ours and we can’t fix it we help our customers find the right person and what to say to them, and follow up to make sure the problem is resolved.
We are not the cheapest on price, in fact we would be considered a premium option, but our customers get tremendous value out of our relationship.
At the end of the day we care, and both our staff and customers know it.